REFUND POLICY

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It is the policy of Yorkshire's Finest Hampers to ensure that all goods are supplied to our customers in perfect condition and every possible precaution is taken to ensure the goods arrive in this condition.

Due to the nature of our products, it is our policy that we do not exchange or refund personalised items or food items, except where the item is faulty.

Your statutory rights will not be affected.

Faulty Items

If you have received a faulty item then please contact us using the details on the contact us page as soon as possible after taking delivery and we will personally work with you to rectify the problem.

Items Damaged in Transit

If you take delivery of a package from us and the contents have been damaged in transit, then in the first instance please contact us using the details on the contact us page so we can rectify the problem as quickly as possible. We will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 14 days of taking delivery.

Once your damaged/faulty item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 days.

Exchanges

We only replace items if they are defective or damaged, see section above.